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Terms of Use


Introduction / User Acceptance

Thank you for choosing Africa Hide Away. Please read these terms and conditions of use carefully before using or obtaining any information, content, products or services through this site.

By accessing or using the Africa Hide Away website ("Our Website"), you agree to be bound by these terms and conditions ("Terms"). If you do not accept all of these Terms, then please do not use Our Website. We reserve the right at any time, at our sole discretion, to modify these Terms without prior notice, and your continued use of Our Website signifies your acceptance of the updated Terms.

  • The Scope of Our Service

    Africa Hide Away provides you with travel and/or other services acting as agents for principals engaged in or associated with the travel industry, such as hotels and other accommodation providers ("the Principal"). Africa Hide Away represents the Principal as agents only and accordingly accepts no liability for any injury, loss, claim, illness, harm, death or damage of any kind which you may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. By making a reservation through Our Website, you enter into a direct, legally binding, contractual relationship with the Principal at which you book. This contract shall constitute the sole contract between the Principal and you and any right of recourse that you may have against the Principal.

  • Age and Responsibility

    By accessing our using Our Website you warrant:

    • that you are of sufficient legal age to create binding legal obligations;
    • that all information supplied by you to Africa Hide Away is true, accurate, current and complete;
    • that you will only make legitimate reservations for yourself or for another person for whom you are legally authorized to act and that you will inform such persons about the terms and conditions that apply to their reservation;
    • that should you make use of a Africa Hide Away member account, you will safeguard your account information, be responsible for any use of your account and accept responsibility for all activities that occur under your account.

  • Ownership & Copyright

    The content including text, graphics, button icons, audio and video clips, digital downloads, data compilations, other material and software ("The Content") together with the collection, arrangement and the compilation of The Content is copyrighted to Africa Hide Away. The Content may not be copied, reproduced, sold, displayed, republished, uploaded, posted, transmitted or distributed without the prior written permission of Africa Hide Away, except that you may download, display and print The Content presented by Our Website for your personal, non-commercial use only. If you do so, you may not modify the Content in any way, and you must retain all copyright and trademark notices, including any other proprietary notices, contained in The Content, and you must not obscure, alter or delete any of such notices. Other product, company names, logos and trademarks contained in Our Website are the property of their respective owners and are mentioned in Our Website for identification purposes only.

  • Use of Our Website

    Africa Hide Away grants you a limited, non-transferable license to access and make personal, non-commercial use of Our Website in accordance with the Terms of this agreement. Additionally, you agree not to:

    • Access, monitor or copy any of the web pages, data or The Content using any "robot", "spider", "screen scraper" or other automated means or any manual process, for any purpose without the prior written consent of Africa Hide Away;
    • "frame", "mirror" or otherwise incorporate any part of Our Website into any other website without our prior written consent of Africa Hide Away;
    • interfere or attempt to interfere with the proper working of Our Website;
    • take any action that imposes, or may impose, in our discretion, an unreasonable load on our computer or network equipment;
    • upload or transmit to Our Website software or computer programming routines that may damage, interfere or attempt to interfere with, the normal operation of Our Website;
    • post or transmit via Our Website any unlawful, harmful, libellous, abusive, threatening, harassing, defamatory, vulgar, obscene, profane, hateful, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would be considered a criminal offense, gives rise to civil liability, violate the rights of others, or otherwise violate any local, national or international law;
    • violate the restrictions found in any of our page headers or our search engine exclusion file on Our Website or bypass or circumvent other measures employed to prevent or limit access to Our Website;
    • post false or misleading information on Our Website;
    • promote, sell or imply that Africa Hide Away is endorsing your services or products, through the use of Our Website;
    • translate into any language or computer language, reverse engineer or create derivative works from, The Content or any part of Our Website;

    Africa Hide Away may, at our sole discretion, at any time and without notice or liability, suspend, terminate or restrict your access to Our Website.

  • User submissions & Reviews

    We appreciate your interaction with Our Website and receiving your feedback. Please be aware that by voluntarily submitting content to Our Website by postings on Our Website, electronic mail or otherwise, including any establishment or attraction reviews, photographs, images, video clips, questions, comments, suggestions, ideas or other material ("User Submissions"), you grant Africa Hide Away and its affiliated companies, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, display such User Submissions in any form or media. You further grant Africa Hide Away the right to pursue at law any person or entity that violates your or Africa Hide Away's rights in the User Submissions by a breach of this agreement. You grant Africa Hide Away the right to use the name that you submit in connection with such User Submissions. You represent and warrant that you own or otherwise control all of the rights to the User Submissions; that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person. Africa Hide Away has the right but not the obligation to monitor User Submissions and reserves the right to edit or remove any User Submissions. Africa Hide Away takes no responsibility for any User Submissions displayed.

  • Disclaimer of Warranties and Limitation of Liability

    Our Website and all information, content, materials, products, software and services included on or otherwise made available to you through Our Website are provided by Africa Hide Away on an "as is" and "as available" basis. Africa Hide Away makes no representations or warranties of any kind, express or implied, as to the operation of Our Website or the accuracy, completeness, currency or reliability of any of the information, content, materials, products, software or services included on or otherwise made available to you through Our Website. Although we exercise reasonable efforts, Africa Hide Away does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information, ratings, reviews and description of the Principals displayed on Our Website or included within communications with Africa Hide Away or the Principals, as much of this information is provided by the respective Principal. Africa Hide Away expressly disclaim any representation or warranty that Our Website will be free of viruses, that our services will be available uninterrupted and communications to or from Our Website will be secure and not intercepted. You expressly agree that your use of Our Website is at your own sole risk.

    By marketing travel to South African and international destinations, Africa Hide Away does not represent or warrant that travel to such destinations is advisable, suitable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

    In no event shall Africa Hide Away be liable for any injury, loss, claim, damage, or any direct, indirect, incidental, exemplary, punitive, or consequential damages of any kind, whether based on a theory of negligence, contract , tort, strict liability, or otherwise, which arise out of or are in any way connected with (i) any use of Our Website or content found therein, (ii) any failure or delay, or (iii) the performance or non-performance by Africa Hide Away, its agents or the Principals, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party.

    The accommodation providers and other Principals providing travel or other services on Our Website are independent contractors and not agents or employees of Africa Hide Away. Africa Hide Away shall not be held liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Africa Hide Away have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

    If, despite the limitation above, Africa Hide Away is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitations or exclusions of liability above, then Africa Hide Away liability will in no event exceed the greater of the service fees earned by Africa Hide Away in connection with such transaction, or R1000.

  • Indemnification

    You agree to defend and indemnify Africa Hide Away and their agents, and each of their respective officers, directors, employees and agents, harmless from and against any claim, cause of action, liability, expense, loss or demand, including without limitation reasonable legal and accounting fees, arising out of, or in any way connected with your breach of this agreements, your use of Our Website, your violation of any law or the rights of any third party.

  • Privacy

    Please review our Privacy notice, the terms of which are incorporated herein, to understand our practices. You consent to the use of your personal information in accordance with the terms of and for the purposes set forth in the Africa Hide Away Privacy Policy.

  • Reservations, Amendments & Cancellations

    Upon submitting your reservation request you authorize Africa Hide Away to facilitate accommodation and travel reservations, on your behalf, including making payment arrangements with accommodation providers and other travel related suppliers. You agree to make the necessary deposit payments via bank transfer or direct deposit into Africa Hide Away's bank account or you agree that your credit card will be charged by Africa Hide Awayfor the stipulated deposit amount.

    By making a reservation with the Principal, you accept and agree to the relevant cancellation and no-show policy of the Principal, and to any additional terms and conditions of the Principal that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Principal, these terms and conditions can be obtained from the relevant Principal.

    Whilst we have made every effort to ensure accuracy and availability, some errors might still occur and we reserve the right to correct or amend reservations. Once aware of such incidents we will make all reasonable effort to advise you within 2 working days. In the event of a price correction to a reservation, we will offer you the opportunity to keep your reservation at the correct price, or at your option, we will cancel your reservation without penalty. This right applies whether or not the reservation has been confirmed and/or payment received.

    In the unlikely event of the Principal cancelling your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the Principal be unable to fulfil your reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the Principal is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

    You may cancel or change your reservation, but you will be charged the cancellation or amendment fee indicated during the reservation process. Cancellation terms vary between establishments, and those pertaining to each Principal are clearly indicated during the reservation process. You agree to abide by these cancellation terms and conditions imposed with respect to your accommodation and travel reservations.

    In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with the accommodation provider no later than the date of the first night of the reservation to prevent cancellation of your reservation.

  • Insurance

    Africa Hide Away strongly advises you to take out adequate insurance cover such as cancellation due to illness, injury or accident, personal accident and personal liability, loss of or damage to baggage, particularly should this reservation be a substantial purchase, or you find the cancellation policy highly onerous. Africa Hide Away will not be responsible or liable if you fail to take adequate insurance cover or at all.

  • General

    These terms and conditions shall be governed in accordance with the laws of the Republic of South Africa. You hereby consent to the exclusive jurisdiction of the courts of South Africa in respect of any disputes of any sort that might arise between you and Africa Hide Away.

    You agree that no joint venture, partnership, agency, or employment relationship exists between you and Africa Hide Away as a result of this Agreement or the use of Our Website.

    This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the parties with regard to the subject matter hereof.

    If any part of this Agreement is found to be invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Our failure or delay in enforcing any provision of this agreement at any time does not waive our right to enforce this agreement in the future.

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